In the dynamic world of business today, the use of technology that goes towards automation is very important as it enables the company to deal with its tasks faster, while at the same time it enhances customer service. A technology that is growing rapidly in the GCC market and is capable of automating a majority of the complex tasks is AI Agents. For example, a virtual assistant cannot only appreciate customer inquiries but can also accomplish tasks such as making appointments, checking databases, and managing inventory. This article provides a deep overview of the process of creating such an AI, and the kind of tool to employ would be Google’s Agent Development Kit (ADK).
The Power of AI Agents
In the earlier video, a very basic AI agent was shown, converting Shopify product URLs into blog posts. Now with these new function tools from Google’s ADK, we take it several steps further in allowing AI agents to interact with the real world and interface with certain business systems.
Case Example: AI Travel Agent
To give an example of the capabilities of an AI agent, let an interaction commence with a user wanting to book a flight from Dubai to London. The conversation begins with the AI agent asking for the departure date and the user specifying June 3rd, 2025, so that the AI agent searches for available flights and offers five options:
Flight RJ: Departs at 6:30 a.m., arrives at 9:00 a.m., with one stop in Amman. Duration: 11 hours. Price: 960 AED.
Flight PC: Departs at 4:25 a.m., arrives at 8:10 a.m., with one stop in Sabha Genen. Duration: 12 hours 10 minutes. Price: 970 AED.
Flight SV: Departs at 5:30 a.m., arrives at 6:30 a.m., with one stop in Riyadh. Duration: 11 hours 45 minutes. Price: 995 AED.
The user inquires about direct flights, but the AI agent informs them that all options have one stop. The user then requests more details about flights with connections in Saudi Arabia, leading to a tailored response from the AI agent.
Booking Process
The AI agent provides detailed information about the flights, including departure times and prices. After confirming the user’s choice, the agent requests the number of passengers and personal details to proceed with the booking. Additionally, the user asks about the weather in Riyadh, which the AI agent can check, showcasing its ability to provide relevant information beyond just flight details.
Building an AI Agent with Google ADK
The AI agent derives its capabilities from its core technology, which is primarily a large language model (LLM). In this case, Google’s Gemini is utilised.The AI agent derives its capabilities from its core technology, which is primarily a large language model (LLM).This is where function tools come into play.
Function Tools Explained
Function tools are specialized code components, typically written in Python, that enable the AI agent to carry out designated tasks. For the travel agent example, tools like “search flights” and “get weather forecast” are created to connect to external APIs and fetch real-time data. Here’s how the process works:
- The user makes a request.
- The LLM interprets the request and selects the appropriate tool or tools to execute the task.
- The agent initiates a function call using the required information.
- The function tool executes the task, such as querying a database or calling an API.
- The result is sent back to the LLM, which interprets it and responds to the user.
Benefits of AI Agents for Businesses
Implementing AI agents can revolutionize business operations in a variety of ways:
- Automation of Complex Processes: AI agents can automate tasks like bookings, order processing, and lead qualifications, reducing the need for manual intervention.
- Personalised Customer Service: With access to customer history, AI agents can provide tailored support around the clock.
- Integration with Existing Systems: AI agents can connect to CRMs, ERPs, inventory systems, and third-party APIs, enhancing operational efficiency.
- Increased Efficiency and Stability: Businesses can handle more customer interactions without proportionally increasing staff, allowing human resources to focus on strategic tasks.
- Data-Driven Insights: AI agents can gather and analyse data, offering valuable insights into customer preferences and operational bottlenecks.
Conclusion
For businesses in the GCC, custom AI agents built with Google’s ADK can be a game-changer. Whether in retail, real estate, hospitality, or any service-based industry, the potential to automate processes and enhance customer service is immense. As we move forward, the question remains: what tasks in your business would you love to automate with an AI agent? If you are interested in implementing such solutions, we are here to help you harness the power of AI.
Thank you for reading, and we hope you found this exploration of AI agents insightful. Stay tuned for more discussions on AI and technology related to business growth.
MAQ is a leading web development and digital solutions company in Dubai, specializing in AI-business automation. Contact MAQ today to discover how AI agents can transform your business operations.
