Ongoing IT difficulties at a dental care services client were preventing consistent delivery of reliable services. Without the expected speed and reliability, customer complaints were increasing and renewals were at risk.
MAQ worked with the client to move from legacy infrastructure to Azure cloud, reducing dependence on physical infrastructure and completing the migration in five months.
The Client
The client provides orthodontic and dental practices with professional business services including consulting, marketing, procurement, financial analysis, collections, accounting, HR, and payroll. With multiple offices, the business supports dental practices by handling back-office concerns so clinical teams can focus on patient service.
Challenges
The internal IT infrastructure was old, complex, unreliable, and hosted in a colocation data center. The environment included virtual machines and on-premises Citrix systems that were difficult to manage. Several systems lacked support agreements, unplanned downtime had become common, and the team was spending too much time reacting to incidents instead of fixing root causes.
Examining Options
The first step was to understand the full existing environment. MAQ proposed a phased approach: discovery, CloudBase architecture design, detailed migration planning, and a Cloud Migrate phase that moved servers in a planned sequence aligned to the required timeframe.
New IT Infrastructure
The Citrix-hosted orthodontic system was moved from on-premises infrastructure to Azure Storage with 15 TB of data. The environment supported 600+ users, used Microsoft Azure as the cloud provider, and consolidated more than 200 virtual machine hosts to 45 compute hosts.
The Solution
MAQ conducted stakeholder workshops, created a requirements traceability matrix, documented asset inventory, licensing, configuration details, resource requirements, test documents, and the project plan. During migration, more than 200 virtual servers were consolidated to fewer than 50, and integration testing was completed as client-facing servers and applications moved to Azure.
Benefits to Client
The migration improved service quality and reliability, increased customer satisfaction and retention, turned the platform into a competitive differentiator, brought licensing and support up to date, reduced operational savings pressure, lowered staffing and systems management time, and reduced critical system and performance issues.